Current openings

About the job

Seeking a persuasive Client Retention Executive to reconnect with customers who cancelled hotel bookings, address their concerns, and convert cancellations into successful bookings. The role focuses on customer communication, objection handling, and achieving booking targets.

What you’ll do

• Call customers with cancelled hotel booking applications or reservations; understand reasons for cancellation and identify needs; maintain professional and customer-focused conversations; explain hotel options, offers, pricing, and terms; handle objections regarding price, location, dates, and policies; motivate customers to rebook; follow up and maintain records; meet calling and conversion targets; coordinate with internal teams to resolve concerns and close bookings.

Who we’re looking for

• Excellent verbal communication and convincing skills; strong customer and objection handling abilities; confident, positive, patient, and target-oriented attitude; ability to identify customer needs and recommend solutions; comfortable with high volume outbound calls; basic computer skills for CRM; prior experience in sales, telecalling, customer retention, travel, hospitality or similar is advantageous.

Key skills

Customer RetentionOutbound CallingObjection HandlingSalesTelecallingCustomer ServiceCRM UsageCommunication SkillsNegotiationTarget AchievementHospitality Knowledge

How hiring works

1. 1

   Application review by our recruitment team

2. 2

   Phone screening

3. 3

   Interview with the hiring team

4. 4

   Offer and joining

Core Corporates never asks candidates to pay a fee. Reference JOB0000106.