Current openings

About the job

Travel Plus in association with FabHotels seeks Customer Service Agents for their inbound voice process. The role focuses on assisting customers with hotel bookings, modifications, cancellations, and service-related queries to ensure a positive customer experience.

What you’ll do

• Handle inbound customer calls and provide accurate information; assist with hotel reservations, modifications, cancellations, and payment queries; understand and resolve customer concerns; manage complaints empathetically; escalate complex issues; maintain CRM records; coordinate with hotel partners and internal teams; identify upselling opportunities; meet quality and customer satisfaction targets; adhere to company policies and data privacy standards.

Who we’re looking for

• Excellent verbal communication and active listening skills; strong customer handling and problem-solving abilities; empathetic, patient, and professional approach; basic computer proficiency and CRM skills; ability to work in a fast-paced inbound voice environment; target-oriented mindset focused on quality and customer satisfaction.

Perks and benefits

• Opportunity to work in a professional hospitality environment; strengthen customer service skills; gain exposure to hotel operations; grow in a performance-driven organization.

Key skills

Customer ServiceInbound Voice ProcessHotel ReservationsBooking ModificationsCancellationsPayment QueriesComplaint ManagementCRM HandlingVerbal CommunicationActive ListeningProblem SolvingEmpathyPatienceComputer ProficiencyCustomer SatisfactionUpselling Opportunities

How hiring works

1. 1

   Application review by our recruitment team

2. 2

   Phone screening

3. 3

   Interview with the hiring team

4. 4

   Offer and joining

Core Corporates never asks candidates to pay a fee. Reference JOB0000103.