Hotel Booking Client Retention Executive
Seeking a persuasive Client Retention Executive to reconnect with customers who cancelled hotel bookings, address their concerns, and convert cancellations into successful bookings…
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View details →JOB DETAILS
Hotel Booking Client Retention Executive
JOB0000006
DepartmentSales / Customer Retention
About this role
Seeking a persuasive Client Retention Executive to reconnect with customers who cancelled hotel bookings, address their concerns, and convert cancellations into successful bookings. The role focuses on customer communication, objection handling, and achieving booking targets.
Role & responsibilities
Call customers with cancelled hotel booking applications or reservations; understand reasons for cancellation and identify needs; maintain professional and customer-focused conversations; explain hotel options, offers, pricing, and terms; handle objections regarding price, location, dates, and policies; motivate customers to rebook; follow up and maintain records; meet calling and conversion targets; coordinate with internal teams to resolve concerns and close bookings.
Preferred candidate profile
Excellent verbal communication and convincing skills; strong customer and objection handling abilities; confident, positive, patient, and target-oriented attitude; ability to identify customer needs and recommend solutions; comfortable with high volume outbound calls; basic computer skills for CRM; prior experience in sales, telecalling, customer retention, travel, hospitality or similar is advantageous.
Key skills
Important: Core Corporates does not ask candidates to pay a recruitment fee for applying through this page.
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