Hotel Booking Client Retention Executive
Seeking a persuasive Client Retention Executive to reconnect with customers who cancelled hotel bookings, address their concerns, and convert cancellations into successful bookings…
View details →CAREERS & OPPORTUNITIES
Find your next opportunity.
Search active requirements and apply directly to the Core Corporates recruitment team.
Inside Sales Team Leader
FabHotels is seeking a dynamic Inside Sales Team Leader to lead and motivate a team of Inside Sales Agents. The role involves driving sales conversions, monitoring call quality, ac…
View details →Area Manager - Revenue
Seeking a proactive and relationship-driven Area Manager to manage hotel partner networks, ensuring smooth operations and driving revenue growth through regular engagement and stak…
View details →Customer Service Agent
Travel Plus in association with FabHotels seeks Customer Service Agents for their inbound voice process. The role focuses on assisting customers with hotel bookings, modifications,…
View details →Operations Executive
FabHotels is hiring an Operations Executive to coordinate hotel guest bookings, check-in/check-out processes, and manage booking operations ensuring customer satisfaction. This rol…
View details →Inside Sales Executive
Join FabHotels as a Customer Success Specialist to source and close sales opportunities, understand customer needs, and support business growth within the hospitality industry.
View details →JOB DETAILS
Customer Service Agent
JOB0000003
Working days6 days per week
Shift / timingRotational shifts
DepartmentCustomer Service
About this role
Travel Plus in association with FabHotels seeks Customer Service Agents for their inbound voice process. The role focuses on assisting customers with hotel bookings, modifications, cancellations, and service-related queries to ensure a positive customer experience.
Role & responsibilities
Handle inbound customer calls and provide accurate information; assist with hotel reservations, modifications, cancellations, and payment queries; understand and resolve customer concerns; manage complaints empathetically; escalate complex issues; maintain CRM records; coordinate with hotel partners and internal teams; identify upselling opportunities; meet quality and customer satisfaction targets; adhere to company policies and data privacy standards.
Preferred candidate profile
Excellent verbal communication and active listening skills; strong customer handling and problem-solving abilities; empathetic, patient, and professional approach; basic computer proficiency and CRM skills; ability to work in a fast-paced inbound voice environment; target-oriented mindset focused on quality and customer satisfaction.
Perks and benefits
Opportunity to work in a professional hospitality environment; strengthen customer service skills; gain exposure to hotel operations; grow in a performance-driven organization.
Key skills
Important: Core Corporates does not ask candidates to pay a recruitment fee for applying through this page.
Get recent jobs and updates
Follow Core Corporates on your preferred platform.